We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. The current policy is version 1.0.0 and is effective from 1st January 2018.
What we collect
We may collect the following information about you:
- contact information including email address and telephone number
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customise the website according to your interests.
Your rights to our processing of your data
Under the General Data Protection Regulation, you have the following rights:
- The right to know if we are processing your personal data, what data we are processing and why we are processing it. Fogg Financial will provide a copy of this data for free, unless your request is large. For large requests, we may charge administrative costs. If you are unhappy with the response from Fogg Financial, and this cannot be resolved directly by contacting us, please contact the Information Commissioners Office.
- The right to request correction of any inaccurate personal data that we process relating to yourself.
- The right to request that we delete personal data that we process relating to you if:
- We don’t need the data anymore
- If you withdraw your consent for us to process your personal data and we don’t have another legal basis
- If you object to our processing and we don’t have a legitimate ground to process it
- If we are processing your personal data unlawfully
- If we must delete the data due to a legal obligation
- The right to request that we restrict our processing of your personal data if:
- You contest the accuracy of the data
- Our processing is unlawful but you don’t want us to delete the data
- We don’t need to process your personal data anymore but you need it for a legal claim
- You object to our processing of your personal data on the basis of our legitimate interest
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
The cookies we set
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
Third party cookies
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the social media sites including; Facebook, Twitter and LinkedIn, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
This site also uses third party cookies for Google Maps and WordPress to improve user experience. Further information on how these cookies are used are also available in their respective privacy policies.
How to control cookies
As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. For more information visit the About Cookies website which offers guidance for cookie browser settings.
Links to other websites
Our website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
If you are unhappy with the way Fogg Financial or VA Mortgage Advice Services Limited has/is processing your personal data please contact us using the details below. If the issue is still not resolved, please contact the Information Commissioners Office.
You may request details of personal information which we hold about you under the Data Protection Act 1998, soon to be replaced by the General Data Protection Regulation. If you would like a copy of the information held on you please write to the data controller: Mark Stanton, VA Mortgages, Church Close, Church End, Hilton, PE28 9NJ.
The registered office of VA Mortgage Advice Service Limited is Church Close, Church End, Hilton, PE28 9NJ, United Kingdom. Mark Stanton is the data controller and can be contacted at the registered office, by email, [email protected] or telephone, 03453 709970.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
What to do if you have a complaint
If you wish to register a complaint, please contact:
The Right Mortgage, St Johns Court, 70 St Johns Close, Knowle, B93 0NH in writing, or telephone 01564 732744.
A summary of our internal complaints handling procedure is available on request. If we cannot settle your complaint with us, you my be entitled to refer it to the Financial Ombudsman Service.